Tenants

Call 911 if there is:

• Immediate danger to life. 
• Immediate danger to property (e.g., fire, gas leaks, flooding),

Call our office for non-life-threatening emergencies (see below).

Emergency calls placed after hours will be forwarded to our emergency services line which will then contact the person on call.

• Emergencies that are not life-threatening include plumbing issues, flooding, lack of heat, or leaking roofs.
• Non-emergencies include, but are not limited to dripping faucets, broken air conditioning, or outlets that stop working. 

Call our office or submit a maintenance request via your tenant portal.

Tenants are responsible for the following:

• Complying with the terms listed in their lease agreement.
• Financial responsibility for direct damages. 
• Changing batteries in smoke detectors that have replaceable batteries. (If a fire alarm/smoke detector is broken, give us a call).
• Equipping your home with safety equipment, such as a fire extinguisher. 
• Changing HVAC filters (if applicable).

Tenants should receive a response to their request within 24 – 48 hours*.

*Please note:  If a specialist is required, repair times are subject to the vendor’s availability.

• Lease terms vary by property owner. 
• Once your lease contract has expired, it will automatically convert to a month-to-month tenancy. Therefore, unless you plan to move, you do not need to contact us for a lease renewal.

• Leaky faucet
• Running toilet
• Resetting a breaker
• Plugged toilet