Tenants

Tenant Portal

We make it quick and easy for you to manage your finances and request maintenance through our tenant portal.

Pay Rent

Quickly and easily pay rent, view your bills, and save yourself time by setting up automatic payments.

Go to portal

Submit a Maintenance Request

Submit non-emergency maintenance requests, and our dedicated maintenance team will quickly address your issue.

go to portal

Tenant FAQs

Call 911 if there is:

  • Immediate danger to life. 
  • Immediate danger to property (e.g., fire, gas leaks, flooding),

Call our office for non-life-threatening emergencies (see below).

Emergency calls placed after hours will be forwarded to our emergency services line which will then contact the person on call.

  • Emergencies that are not life-threatening include plumbing issues, flooding, lack of heat, or leaking roofs.
  • Non-emergencies include, but are not limited to dripping faucets, broken air conditioning, or outlets that stop working. 

Call our office or submit a maintenance request via your tenant portal.

Tenants are responsible for the following:

  • Complying with the terms listed in their lease agreement.
  • Financial responsibility for direct damages. 
  • Changing batteries in smoke detectors that have replaceable batteries. (If a fire alarm/smoke detector is broken, give us a call).
  • Equipping your home with safety equipment, such as a fire extinguisher. 
  • Changing HVAC filters (if applicable).

Tenants should receive a response to their request within 24 – 48 hours*.

*Please note:  If a specialist is required, repair times are subject to the vendor’s availability.

  • Lease terms vary by property owner. 
  • Once your lease contract has expired, it will automatically convert to a month-to-month tenancy. Therefore, unless you plan to move, you do not need to contact us for a lease renewal.

Common problems with easy fixes

Resources from our maintenance team on how to address common problems with easy fixes.

How to Fix a Leaky Faucet

Gain instant access to property or unit inspection reports, 1099s, and historical financial statements.

Watch video

How to Fix a Running Toilet

Receive invoices, work orders, and statements, and accept owner contributions. Directly send funds for emergency repairs and maintenance.

watch video